FAQs

My soundbank file is asking me for a password. Where can I find it?
You need a password to unzip your files, please verify your spam email to find it.

Why have I not received my order?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.

My download is lost. Can I receive a new download link?
You can request a new download link via email using the email address you used for the original purchase.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail with a link to download your order.

What about refunds?

Currently we are not offering refunds on digital products, still we want to make sure that you are happy with your samples, please send us an email to contact@harshrecords.com and we will be happy to help you!